Shipping Policy – Shipping Methods

Shipping Policy

Orders placed with shipping methods of Ground, First Class or Priority Mail usually, ship within 1-2 business days*. Orders placed requesting UPS 2nd DAY AIR** or UPS NEXT DAY AIR** will ship out the same business day if placed by 1 pm Eastern Time - if received after 1 pm Eastern Time, the order will ship the following business day. Please make sure you provide correct information when placing your order - most importantly the billing address for the credit card as well as the shipping address. These are the most common items that cause a delay in shipment.

AIR shipping methods must also be received by one p.m. If we are unable to process your order and shipping verifications are necessary. 1 PM will perform them, the day the order is received. If we don't hear back from you by one p.m., we won't ship until the following business day.

We do not refund shipping if your order is delayed in shipment due to incomplete, missing, or incorrect information.

* IMPORTANT NOTE: Ship day means the day your order ships out - not when it will be delivered to you. For example, if you place an order on a Monday, your order should ship (not be delivered) no later than Tuesday. Your order will then be delivered to you dependent on the shipping method you chose during checkout.

**Excludes Pepper Spray - These items cannot ship via 2nd or NEXT DAY AIR - for more info, please visit our Shipping Restrictions page.

Shipping rates are based on method chosen during checkout, weight, size, and destination city & state.

How long will it take to receive your order? Here is a list of our shipment methods with approximate transit times for USA:

These methods will be delivered in the estimated days in transit DEPENDING ON THE DESTINATION

USPS First Class - 3 to 4 days (Excludes Sunday/Holiday Delivery)
USPS Priority Mail - 1 to 3 days (Excludes Sunday/Holiday Delivery)
UPS Ground - 1 to 7 business days)

These methods will be delivered as follows no matter the destination

UPS 2nd DAY AIR - 2 business days

UPS NEXT DAY AIR - 1 business day

NOTE: UPS does NOT deliver on weekends for the above services. We do not offer Saturday delivery through the shopping cart checkout. If you need Saturday Delivery, please call us directly (you will need to call by 12noon Eastern Time to ensure your order will ship for Saturday Delivery). Additional shipping charges will apply for Saturday Delivery.

Once your order ships, a shipment confirmation will be emailed to you no later than the following day after your order ships, which will provide the method of shipping and the tracking number(s).